Fleet Stack™ loading

What kind of support do you offer after purchase, and how quickly do you respond?

Vehicle Tracking
S
By S S
29 Jan 2025
3 Comments

I’m worried about running into technical issues or questions I can’t solve alone.

Do you provide phone, email, or chat support? What’s your average response time?

Is there an option for priority or premium support, and what does that cost?

Share:

3 Comments

F

Fleet Stack

INVALID DATE

Customer Support is a very important aspect, and you have every right to understand our system before purchasing a Fleet Stack GPS Tracking Platform. Here’s how our support works:

1.Multiple Support Channels

  • Email : Reach out anytime, and we'll get back to you as soon as possible .
  • Chat : A convenient way to get quick answers during business hours.
  • Forum : Great for community-driven help, troubleshooting tips, and best practices.
  • Ticketing : Allows you to create detailed support tickets for specific issues especially useful if we need to escalate.
  • WhatsApp : For urgent or high-priority concerns, you can message us directly.

2.Prioritizing Support Cases

  • High Priotity ( Critical/Urgent ) : Target resolution time is 1-3 hours.
  • Medium Priority : Typically resolved within 2-3 weeks .
  • Low Priority : Usually handled in 1-2 months .

3.Premium/Priority Support Options

  • If you’d like faster resolution times for non-critical issues, we can discuss an upgraded support package that offers tighter SLAs and dedicated support contacts. The cost depends on your specific needs—feel free to contact us for a quote.

We want to ensure you always have the help you need, so don’t hesitate to reach out if you have further questions about our support options!

S

S S

INVALID DATE

Thank you for explaining! The tiered approach makes sense. Do you offer phone support in addition to these channels, or is it primarily email/chat?

F

Fleet Stack

INVALID DATE

Great question. While we do not currently offer phone support as a standard channel, our WhatsApp and live chat options often serve a similar purpose for real-time conversations. However, if you require telephone support for mission-critical operations, we can arrange a custom support package. Just let us know what you need, and we’ll do our best to accommodate.

Feel free to reach out if you have any more concerns!

Please to post a comment

What kind of support do you offer after purchase, and how quickly do you respond? | FleetStack Global