We’re interested in a direct line of communication—especially for urgent issues like a downed GPS server or device malfunction.
If WhatsApp or phone is an option, how quickly do you typically respond to queries or troubleshooting requests?
Fleet Stack
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Thank you for reaching out and considering Fleet Stack for your fleet management needs. We understand how crucial reliable support is for your operations. Here’s how our support system works:
We offer multiple support channels to ensure you can reach us in the way that’s most convenient for you. You can contact us via Email, Chat, Forum, and our Ticketing system. For very critical and urgent issues, we provide support through WhatsApp to ensure a swift response.
Our support team prioritizes inquiries based on their urgency. For low-priority issues, our typical response time is between one to two months. Medium-priority requests are addressed within two to three weeks, and high-priority concerns receive a response within one to three hours.
We strive to provide timely and effective support to keep your fleet running smoothly. If you have any further questions or need assistance, feel free to reach out through any of our support channels.
Fabián Arancibia
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Thank you for the detailed information! It’s reassuring to know that urgent issues can be addressed quickly via WhatsApp.
How do we initiate support through WhatsApp, and is it available 24/7?
Fleet Stack
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You’re welcome! To initiate support through WhatsApp, simply add our dedicated support number provided during your onboarding process to your contacts. Once added, you can send us a message detailing your issue, and our team will respond promptly based on the priority of your request.
While our WhatsApp support is highly responsive for urgent matters, our standard support channels like Email and Chat operate during our regular business hours. However, for critical emergencies, WhatsApp support is available to ensure you receive the help you need as quickly as possible.
Feel free to reach out anytime you require assistance, and we’ll be here to help!
Fabián Arancibia
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Great, we’ll make sure to save the WhatsApp support number.
One last question: If we have ongoing support needs, is there an option for a dedicated account manager or priority support package?
Fleet Stack
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Absolutely, we offer priority support packages tailored to meet the needs of larger fleets or those requiring more consistent assistance. With a priority support package, you’ll have access to a dedicated account manager who will oversee your support requests and ensure timely resolutions.
This package includes faster response times across all support channels, proactive check-ins from your account manager, and personalized assistance to help optimize your fleet management using Fleet Stack.
If you’re interested in learning more about our priority support options or want to discuss how a dedicated account manager can benefit your operations, please contact our sales team. They can provide detailed information and help you choose the best support plan for your needs.
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