Fleet Stack™ loading

Do you offer technical support for Fleet Stack, and how do we access it?

GPS Dealer
L
By Lloyd S
22 Feb 2025
3 Comments

If something goes wrong—like software bugs or installation issues—I need to know who to contact and what response time I can expect.

Is there an additional fee for premium or faster tech support, or is basic technical help included in the license?

Share:

3 Comments

F

Fleet Stack

INVALID DATE

Absolutely, we do provide technical support for Fleet Stack. Here’s what you need to know:

1.Basic Technical Support

  • Included with your Fleet Stack license at no extra cost.
  • We offer multiple support channels: Email, Chat, Forum, and Ticketing.
  • You can report bugs, ask for installation help, or get general troubleshooting assistance.

2.Priority Support Options

  • For critical issues or if you require faster response times, we have a priority support option available.
  • Typical response times for priority tickets are within 1–3 hours, depending on the severity of the issue.
  • If you’re interested, let us know, and we can discuss the costs and terms.

3.Support Process

  • Open a Ticket: Our ticketing system helps us keep track of your issue and respond promptly.
  • Contact Channels: Email or Chat is usually best for quick inquiries. Forums are great for community-driven solutions and best practices.
  • Escalation: If it’s a major problem, we escalate internally to ensure you get a resolution as soon as possible.

Let us know if you have any other questions about support or if you’d like more details on the priority tier!

L

Lloyd S

INVALID DATE

Thank you! Good to know there’s a standard level of support included. Do you have phone or WhatsApp support for urgent issues?

F

Fleet Stack

INVALID DATE

Yes, for urgent or high-priority cases, we can communicate via WhatsApp to offer real-time assistance. While we don’t maintain a standard phone helpline, we find WhatsApp and our live chat to be very effective for quick issue resolution. If you’d like to add WhatsApp access to your support plan, just let us know!

Please to post a comment