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If our device isn’t on your supported list, can you add a new protocol?

GPS Dealer
Y
By YASIR ARFAT
28 Feb 2025
7 Comments

We’re using a provider’s proprietary OBD hardware, and we’re not sure if it’s widely recognized. Can you integrate new protocols on demand?

 How long does that typically take, and is there an extra fee?

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7 Comments

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Fleet Stack

INVALID DATE

Absolutely, we understand that every fleet has unique requirements, and proprietary hardware can sometimes fall outside standard compatibility lists. Here’s how we handle integrating new protocols:

1. Protocol Integration
  • Assessment: First, we’ll review the specifications and documentation of your proprietary OBD hardware to understand its communication protocols.
  • Development: Our skilled development team can integrate new protocols to ensure seamless communication between your devices and the Fleet Stack platform.
2. Timeline
  • Standard Integration: Typically, integrating a new protocol takes about 2–4 weeks, depending on the complexity of the protocol and the availability of documentation.
  • Expedited Requests: If you have urgent needs, we can discuss prioritizing your project, which might reduce the timeline to 1–2 weeks.
3. Fees
  • One-Time Fee: There is an additional fee for integrating new protocols. For most proprietary OBD hardware, the cost ranges between $150–$250, depending on the complexity.
  • Bulk Integrations: If you plan to integrate multiple protocols or have ongoing customization needs, we can offer custom pricing packages to better suit your requirements.
4. Ongoing Support
  • Once the protocol is integrated, we provide ongoing support to ensure that your devices function correctly within the Fleet Stack system. This includes troubleshooting any issues that may arise post-integration.
Next Steps:

If you’re interested in moving forward, please provide the following:

  • Technical Documentation: Any available technical documentation for your proprietary OBD hardware.
  • Protocol Details: Specific details about the communication protocols used by your devices.
  • Contact Information: A point of contact from your technical team for any in-depth discussions or clarifications.

Feel free to reach out to our support team at support@fleetstackglobal.com or schedule a meeting through our Contact Page to discuss your specific needs in more detail. We’re here to ensure Fleet Stack seamlessly integrates with your existing hardware and supports your fleet management goals!

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YASIR ARFAT

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Thank you for the detailed response! We’ll gather the necessary documentation for our proprietary OBD hardware and send it over. Is there a preferred format for the documentation to facilitate a smoother integration process?

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Fleet Stack

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You’re welcome! To ensure a smooth and efficient integration process, please provide the documentation in the following formats:

  • Technical Specifications: PDF or DOCX format detailing the hardware’s technical specifications.
  • Protocol Documentation: Any available documentation that outlines the communication protocols, including data formats, commands, and response structures.
  • API References: If your hardware provides an API for communication, please include the API documentation.

Having these documents in digital format (PDF or DOCX) helps our development team quickly review and begin the integration process. If there are any proprietary or sensitive details, rest assured that all information shared with us is handled with the utmost confidentiality and security.

Once we receive the documentation, our team will review it and reach out to you with the next steps and a more precise timeline. We look forward to collaborating with you to enhance your Fleet Stack experience!

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YASIR ARFAT

INVALID DATE

We’ve sent over the documentation for our proprietary OBD hardware. What’s the best way to track the progress of the protocol integration, and who should we contact for updates?

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Fleet Stack

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Thank you for sending the documentation! We’ve received it and our team is currently reviewing the details. Here’s how you can track the progress and stay updated:

1. Dedicated Point of Contact
  • You’ll be assigned a Project Manager who will oversee the integration process. They will be your primary contact for any updates, questions, or concerns.
2. Progress Updates
  • Weekly Updates: Expect a brief update from your Project Manager every week, outlining what has been accomplished and what’s next.
  • Milestone Notifications: We’ll notify you as we reach key milestones, such as the completion of initial protocol mapping, testing phases, and final implementation.
3. Communication Channels
  • Email: Direct all queries and correspondence to your Project Manager via email.
  • Project Dashboard: We offer a project management dashboard where you can log in to view the current status, timelines, and any pending actions required from your side.
4. Support Access
  • If you have urgent questions or need immediate assistance, you can contact our support team at support@fleetstackglobal.com or use the live chat feature on our website.

We’re committed to making this integration as seamless as possible and ensuring that Fleet Stack fully supports your fleet management needs. You’ll hear from your Project Manager shortly with the next steps. Thank you for choosing Fleet Stack!

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YASIR ARFAT

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Appreciate the prompt setup for tracking our integration progress. We’re looking forward to seeing how Fleet Stack will work with our proprietary OBD hardware. Let us know if you need any more information from our side!

F

Fleet Stack

INVALID DATE

Thank you! We’re excited to work with you and integrate your proprietary OBD hardware into Fleet Stack. If we require any additional information or clarification during the integration process, your Project Manager will reach out directly. In the meantime, feel free to explore our Support Portal for any other questions or resources you might need.

We’re here to ensure everything goes smoothly and that Fleet Stack meets all your fleet management expectations. Looking forward to a successful collaboration!

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